Terms of Service

What Bonbon does

Bonbon is a chat for our wholesale customers. It helps you put orders together, find invoices and statements, check your balance and pass questions to our team.

Your account

• Bonbon is for businesses with an approved Four Seasons Candy wholesale account.
• It is for business use only. You must be 18 or older and allowed to order for your business.
• Keep your password to yourself. Orders sent from your sign-in count as your business’s orders.

Orders

• Before you send an order, Bonbon shows you a summary with every item and charge. Check it: nothing is sent until you say so.
• A sent order reaches our team as a quotation. Our team confirms it.
• We deliver on Fridays. Order by Thursday 10:00 AM for that Friday. Later orders go on the next delivery.
• If we are short on an item, we ask you before substituting. If there is no good substitute, the item is left off and you are not charged for it.
• To change or cancel an order before the cutoff, tell Bonbon (it passes your request to our team), email orders@fourseasonscandy.com or call (818) 806-8004.

Prices and charges

Every charge below appears on your order summary, with its amount, before you send the order.

• Products: your account’s prices.
• CRV on drinks: California’s bottle and can deposit (CRV), 5¢ per container under 24 oz and 10¢ per container 24 oz or larger. It shows as its own line for each case.
• Fuel charge: one per delivery location per week, usually on the first order of that week. Some accounts do not have one.
• Order minimum: $250 for accounts opened before October 11, 2026, $350 for accounts opened on or after it. Below the minimum, Bonbon tells you and you can still send the order, but it may not be processed and our team will get in touch.

The total on the summary is an estimate. Your invoice, made at delivery, charges for what was actually delivered.

Paying

• Please do not pay a quotation. Your invoice is made when your order is delivered.
• Pay invoices on your account’s payment terms, for example through our customer portal or by check.
• Invoices are paid in full. To use a credit memo, take it off your payment; we match it when the payment arrives.

Returns, damaged items and credits are covered in our Refund Policy.

Bonbon is an AI assistant

Bonbon’s replies are written by AI and can be wrong. Always check the order summary before sending. If an answer about money or an order looks off, our team has the final word: email customercare@fourseasonscandy.com.

Fair use

Use Bonbon only for your own account. Do not try to get into another account, overload the service or break its security. We can suspend access that is misused.

Availability and liability

We work to keep Bonbon running, but it may sometimes be unavailable. You can always order by email or phone instead. As far as the law allows, Four Seasons Candy is not responsible for indirect losses, such as lost sales, and our total responsibility for any order is limited to the amount you paid for that order.

Law, changes and contact

These terms are governed by California law. Any dispute is heard in the courts of Los Angeles County, California. If we change these terms we will update this page and the date at the top. Questions? Email customercare@fourseasonscandy.com or call (818) 806-8004. See also our Privacy Policy.