Privacy Policy

Who Bonbon is for

Bonbon is for businesses that have a wholesale account with Four Seasons Candy, such as hotel and hospital gift shops. Accounts are opened by our team after we approve an application. Bonbon is for business use by adults (18 or older). It is not meant for children, and we do not knowingly collect information about anyone under 18.

What we keep

• Your account details: your name, email, business name, delivery address and language. These come from our accounts system, where they were set up when your account was approved.
• Your chats: what you type to Bonbon, Bonbon’s answers, and the orders it puts together with you.
• Voice: if you tap the microphone, your browser turns your speech into text. Only the text you choose to send reaches us. We never record or keep audio.
• Photos with a damage claim: if you send any through Bonbon, they are emailed to our customer care team, then removed from Bonbon within 24 hours.
• Orders, invoices and payments: kept in our accounting system, as for any order you place with us by phone or email. Bonbon never sees or stores card numbers; payments go through our customer portal.
• Sign-in: a cookie keeps you signed in. See our Cookie Policy.

We ask only for what we need to run your account. We do not sell your information, and we do not show ads.

Why we keep it

• To take your orders and send them to our team.
• To answer questions about your invoices, statements, balance and deliveries.
• To sort out problems, such as a damaged or missing item.
• To keep Bonbon secure and working.
• To make Bonbon better (see below).

We read customer chats

Your chats are saved. Our team reads saved chats regularly, about every three days, to catch mistakes, fix what Bonbon got wrong, and improve the service. So does our own AI assistant (Claude, made by Anthropic), which helps our team review them. They read the chats through a staff sign-in or through a secured, read-only copy made for this review.

Please do not type anything into Bonbon that you would not put in an email to us, and never type card numbers or passwords.

Bonbon uses AI

Bonbon’s answers are written by Claude, an AI model made by Anthropic. Your messages, and the account details Bonbon needs to answer them, are sent to Anthropic to write each reply. AI can make mistakes, so Bonbon always shows you the order before you send it, and our team confirms every order.

Our team uses the same AI in three other places: our staff assistant (ASK IT) uses account details to answer our staff’s questions, our chat review reads saved chats (see above) and our staff’s ASK IT conversations (which can include your account details), and orders you email to orders@fourseasonscandy.com, with any attachments, may be read by it to put the order in for you.

Who helps us run Bonbon

These companies handle information for us, only to provide their service:

• Anthropic: the AI that writes Bonbon’s replies, answers our staff’s questions, helps review saved chats and reads emailed orders.
• Odoo: our accounts, orders and invoices system.
• Render: hosts Bonbon and stores the saved chats.
• Microsoft 365: our email, used to pass claims and questions to our team.
• Google Maps: plans our delivery routes from delivery addresses.
• Your browser’s speech service (for example Apple or Google), only when you use the microphone.

How long we keep it

• Saved chats: deleted automatically 12 months after the last message.
• The chat on your device: cleared when you sign out, start a new chat, or after 4 hours without use.
• Damage-claim photos: removed from Bonbon within 24 hours.
• Orders, invoices and payments: at least 7 years, because tax law requires businesses to keep them.
• A note that we handled a deletion request: at least 2 years.

Asking us to delete your data

In Bonbon, open Privacy at the top of the chat and choose Request deletion of my data. Or email customercare@fourseasonscandy.com.

We handle requests within 30 days. We delete your saved chats from Bonbon, any copies made for our chat review (including its copies of staff ASK IT conversations that mention you), and the chat copy on your device. We keep your orders, invoices and payments, and the account details on them, because tax law requires it. To close your account entirely, email us.

Keeping it safe

Bonbon runs over an encrypted connection, signs you in with your Four Seasons Candy portal password, and only ever shows you your own account. Only our team can read saved chats: through a staff sign-in, or through a secured, read-only copy for our chat review.

Changes and questions

If we change this policy we will update this page and the date at the top. Questions? Email customercare@fourseasonscandy.com or call (818) 806-8004.