Refund Policy

Tell us

Please check your delivery when it arrives. If anything is damaged, missing or wrong, tell us as soon as you can:

• in Bonbon: tell it what happened,
• or email customercare@fourseasonscandy.com,
• or call (818) 806-8004.

How we put it right

Our team looks at every report. Contact customer care and we’ll sort it out with you.

Credit memos

When we owe you a credit, we send you a credit memo. We never apply it to an invoice for you. To use it, take it off a payment (for example, deduct it on your check), and we match it to your credit memo when your payment arrives.

Short or left-off items

Your invoice is made at delivery and charges only for what was delivered. If we are short, we ask before substituting. Anything left off is not charged.

Returns

Want to return something? Contact customer care at customercare@fourseasonscandy.com and we’ll sort it out.

Charges like CRV and the fuel charge are explained in our Terms.